1. Arrival Time:
● Please ensure you arrive 10 minutes before your scheduled appointment time.
● We DO NOT ALLOW any grace period. Late arrivals may result in a shorter service time.
2. Dressing Time:
● 10 minutes of service time are allocated for getting dressed and preparing for your service.
● All services hands on time are: 50 minutes / 80 minutes / 110 minutes
● Once dressed, enjoy the complimentary champagne chocolate and water at the lobby
● Rescheduling and Cancellation Policy:
● We enforce a 24-hour rescheduling and cancellation policy.
● Cancellations made on the same day as the appointment will incur a fee of $50 per person.
● No-shows will be billed the full-service amount.
3. Payment Procedure:
● We DO NOT CHARGE THE CARD ON FILE for the full service; only a deposit is required.
● A physical form of payment will be needed after your service to complete the transaction.
4. Gratuities:
● For spa packages/services lasting TWO HOURS OR MORE, a 15% minimum gratuity will be added upon checkout.
● This gratuity is NOT INCLUDED in the service price and goes directly to the massage therapists and estheticians.
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